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(C)-2000 Wyka-Warzecha

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Wired Enhanced Services

The following enhanced services are offered for a monthly fee that is applicable to each kiosk/terminal owned by a Licensee:
  • NNU will proactively attempt to diagnose and correct problems through remote means.
  • NNU will notify product owner of a maintenance service dispatch need.
  • NNU will attempt to perform corrective remote reboots in the event equipment is off-line1.
  • Retain existing customers.
  • Many points of presence would allow you to resell space to Wi-Fi aggregators-opening another source of revenue.
  • Kiosk--NNU will notify Licensee of equipment that has any trouble reported by an end-user that may require an on-site visit.
  • NNU will test ISP dial-up accounts if applicable, for those terminals located within the U.S. that fail to check in with TrackOS.
  • If ISP accounts are found to be operational and attempts to reboot equipment are unsuccessful, NNU will notify the Licensee that on-site assistance may be required.
  • NNU will monitor equipment to ensure it is on-line and operational.
  • NNU toll-free phone number will be displayed on each kiosk providing kiosk users with NNU Help Desk assistance Monday - Friday, 7:00 a.m. - 7:00 p.m. (CST)2.
  • End-user assistance will be limited to the following:
    1. General usage questions
    2. Problem reporting
    3. Billing inquiries
    4. Refund requests3
  • NNU will process refund related requests by either issuing additional time to end-users4 or crediting a credit card; an additional fee of $15 will be assessed to Licensee for each check refund issued to an end user
    by NNU5.

1Requires terminal contain a supported remote power control device.
2Toll free number is available to only those end-users placing calls from within the United States. Licensees located outside the United States are responsible for providing an alternative support number.
3All refund request will first be validated by NNU staff through analysis of log detail information prior to issuing
4Provided connectivity solution allows communication to occur between terminal and NNU time refund application.
5Unless stated otherwise in Licensee Agreement, licensee is responsible for issuance of all cash refunds. Request for cash refunds will be issued into TRACKOSô by NNU Customer Service staff and can be retrieved by licensee from the "Credits (MTD) #" report found within TRACKOSô.